Documentation is your strongest defense against profit loss.
Too many contractors rely on handshakes, then can't prove their claims when payment time comes.
"The project that loses money isn't the one with changes—it's the one where changes weren't properly documented," says Michael Turner, who has analyzed over 300 troubled projects.
What you need to document:
Real-world win: A contractor was verbally told to use premium materials on a renovation. When the owner refused to pay the extra costs, the contractor's confirmation email and installation photos helped recover $42,000 that would have been lost.
Many contracts have strict notification rules that can kill valid claims if ignored.
Do these things immediately:
Pro tip: Create notification templates with contract-specific language your team can quickly send when issues arise.
Real-world win: A contractor found unexpected underground storage tanks requiring environmental cleanup. Their immediate notification with thorough documentation secured a change order covering all direct costs, a 30-day extension, and partial compensation for overhead—preserving a 14% profit margin that would have vanished.
Smart contractors know changes affect more than just materials and labor.
Your impact analysis must include:
Industry fact: Major changes typically cut labor productivity by 25-50% due to disruption, crowding, out-of-sequence work, and spread-thin supervision.
Real-world win: A mechanical contractor facing a 45-day work area delay documented not just direct costs but also productivity impacts of performing work during winter instead of fall. Using industry studies on weather impacts with their own productivity tracking, they secured compensation that saved the project's profitability.
The most profitable contractors don't just react to problems—they spot them before they hit.
Your early warning system needs:
Pro tip: Create "trigger points" for escalation. If an RFI remains unanswered after 75% of the response time, automatically escalate it.
Real-world win: A contractor using a formal constraint tracking system identified a potential six-week elevator installation delay due to steel modifications. By flagging this issue eight weeks early, they worked with designers on an alternative approach that maintained the schedule while adding minimal cost—avoiding $95,000 in delay expenses.
Even with perfect documentation, you still need effective negotiation skills.
Winning negotiation principles:
Industry fact: Contractors with well-documented change orders typically recover 65-85% of their claimed amounts. Those with poor documentation get less than 40%.
Real-world win: When facing owner-directed acceleration after weather delays, a contractor prepared a detailed plan including shift work, overtime, and expedited deliveries. Instead of demanding full payment upfront, they tracked acceleration costs daily and provided weekly updates. This transparent approach recovered 85% of their costs while maintaining the completion date—saving both profit and client relationship.
Your Action Plan: Build a System That Works
The difference between contractors who stay profitable despite changes and those who don't isn't luck—it's having a system.
Start implementing these tools today:
Remember: change order management isn't just project management—it's financial survival.
By using these five strategies on every project, you can turn what most contractors see as unavoidable profit loss into your competitive advantage. If you need help with your system, reach out to us at info@westimating.com, and we can help you with your needs.
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